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FAQ - Collection Modes

What supporting documents do I need to present to collect my tickets?

The cardholder shall provide the credit card used for purchase ticket(s) in person and are required to sign an acknowledgement receipt at the counter.

If you wish to appoint someone else to collect the ticket(s), the authorized party is required to present the following items and collect the ticket(s) at the Box Office located at the Hong Kong Convention and Exhibition Centre:

  • (i)A letter of authorisation signed by the cardholder
  • (ii)A photocopy of the credit card used in this transaction (Front & Back)
  • (iii)The bearer needs to present the original HKID / Passport

HK TICKETING reserves the right not to release tickets if the above documents are not in order.
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What are the various mode of collection / delivery methods?


Ticket Delivery Fee
Pick up in person at the Box Office / Retail Outlet -- No Charges --
Hong Kong Local Courier Post HK$25 (Max 15 tickets per transaction)
Macau Registered Mail HK$30 (Max 15 tickets per transaction)
China Courier HK$200 (Max 15 tickets per transaction)
International Courier HK$250 (Max 15 tickets per transaction)

Pick up in person at the Box Office / Retail Outlet (HK$0)
The cardholder shall provide the credit card used for purchase ticket(s) in person and are required to sign an acknowledgement receipt at the counter. Click here to visit any of our Authorised Agents or Box Offices to collect your tickets.

Hong Kong Local Courier Post (HK$25)
Courier is a door to door service and will be delivered to your aforesaid address within 10 working days according to the day you have made the purchase transaction. Courier delivery is a Sign-For service that requires a signature on delivery.

Macau Registered Mail (HK$30) / China Courier (HK$200) / International Courier (HK$250)
Courier is a door to door service and will be delivered to your aforesaid address within 14 working days according to the day you have made the purchase transaction. Courier delivery is a Sign-For service that requires a signature on delivery.

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